Privacy Policy
1. Scope
This Privacy Policy applies to the Radadia Engineering mobile app, web application, and related services (collectively, the “Service”). The Service is intended for authorized employees, plant users, customers, suppliers, and other business users. By using the Service, you acknowledge the practices described in this policy.
2. Information We Collect
| Category | Examples | Why we use it |
|---|---|---|
| Account and profile information | Name, email address, phone number, role, department, company or plant assignment | To create accounts, authenticate users, assign permissions, and provide support. |
| Business and service records | Projects, tasks, attendance records, equipment details, enquiries, plant information, job details, contracts, reports, and messages | To deliver the business functions requested by your organization and maintain service records. |
| Location data | Approximate or precise device location at check-in/check-out, and assigned duty-location information | To verify attendance at a designated duty location and identify an out-of-location attendance event. We request location access only when the relevant feature is used. |
| Photos, files, and signatures | Check-in photos, images, PDFs, attachments, and electronic signatures that you choose or are required to submit | To document attendance, project, equipment, enquiry, contract, or task activity. |
| Contacts (optional) | Contact names and phone numbers from your device | Only if you turn on Contact Sync. We use them to sync the business contacts you choose with the platform. Turning it off asks the Service to remove synced contacts from its active list. |
| Notifications and device identifiers | Push-notification token, platform type, notification preferences | To send relevant service, task, project, and account notifications. |
| Technical and security data | IP address, device/browser information, app version, login/session information, and error or diagnostic information | To keep the Service secure, troubleshoot issues, and improve reliability. |
Information available to you depends on your account role and the modules enabled by your organization. We may also receive business information about you from your employer, plant administrator, customer, supplier, or another authorized organization using the Service.
3. Permissions on Your Device
The app asks for permissions only to enable the related functionality. You can decline or later change most permissions in your device settings; some features may then be unavailable.
- Location: used during attendance check-in and check-out to verify your duty location.
- Camera: used to take an attendance photo and to scan QR codes when you initiate those features.
- Photos, files, or media: used when you select images, documents, or other attachments to upload.
- Contacts: used only after you enable Contact Sync in Settings.
- Notifications: used to deliver optional push notifications about the Service.
4. How We Use Information
We use personal information to provide and administer the Service; authenticate accounts; manage role-based access; process attendance, projects, tasks, equipment, enquiries, and business records; communicate with users; provide notifications; prevent fraud and misuse; comply with legal obligations; resolve support requests; and improve the security and performance of the Service.
5. How Information Is Shared
We do not sell your personal information. We may share information only as needed with:
- your employer, plant, department, company administrator, or other authorized users, according to the access rights configured for the Service;
- service providers that help us operate the Service, such as cloud infrastructure, secure hosting, file storage, and notification providers;
- Firebase/Google services used to deliver push notifications and related technical functionality; and
- authorities, professional advisers, or other parties where required by law, to protect rights and safety, or in connection with a corporate transaction.
Service providers may process information only for the services they perform for us and under appropriate contractual or legal safeguards.
6. Data Retention
We retain information for as long as needed to provide the Service, meet the legitimate business and record-keeping needs of the organization using it, resolve disputes, enforce agreements, and comply with applicable law. Retention periods can vary by data type, contractual obligations, and organizational settings. When information is no longer required, we delete it or de-identify it where reasonably practicable.
7. Security
We use reasonable administrative, technical, and organizational measures designed to protect information, including authenticated access, role-based permissions, and secure storage of account session information on supported devices. No system is completely secure, so please protect your login credentials and notify us promptly of suspected unauthorized access.
8. Your Choices and Rights
Depending on applicable law and your relationship with the organization using the Service, you may have the right to request access to, correction of, deletion of, or restriction of processing of your personal information. You may withdraw optional device permissions at any time through device settings. For records controlled by your employer or another organization, please contact that organization first; we will assist where required by law.
9. Children’s Privacy
The Service is a business platform and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information through the Service, please contact us so we can take appropriate action.
10. Third-Party Links and Services
The Service may allow you to open third-party links or use third-party services. Their privacy practices are governed by their own policies, and we encourage you to review them before providing information.
11. Changes to This Policy
We may update this policy from time to time. We will post the revised version here and update the effective date. If a change is material, we may provide additional notice through the Service or by another appropriate method.
12. Contact Us
For privacy questions, requests, or concerns, contact Radadia Engineering Pvt. Ltd. at privacy@radadiaengineering.com.